Now Hiring - Front Office Administrator in Muncie, IN

Summary

The Front Office Assistant supports in the day-to-day operations across both the leasing and maintenance aspects of Golden Sky Management. These duties include customary administrative duties (i.e., typing, filing, copying, faxing, coordinating projects, and answering & conducting calls) as well as ad-hoc tasks or errands that may be assigned.

Key Duties and Responsibilities

• Answer all inbound calls to Golden Sky Management and route to correct individual when necessary
• Warm and attentive customer service interactions during all in-person, remote or written communications
• Manage the external phone line for the company; answer calls, give information to callers, take messages, or transfer calls to appropriate individuals
• Assists with processing move-ins, move-outs, and lease renewals
• Assists with processing applications, conducting credit checks
• Open, read, route, and distribute incoming mail or other materials and answer routine letters and a real estate administrative assistant will also locate and attach appropriate files to incoming correspondence requiring replies
• Maintain scheduling and event calendars
• Audit all new and current lease agreements and resident files for accuracy.
• Activating, transferring and/or deactivating utility services
• Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
• Assist with addressing and resolving residents' questions, concerns, and complaints in a timely manner
• Handles inquiries about late payments and manages rent collection process
• Manage tenant meter reading procedures and ensure accurate and timely invoicing for utility bills
• Assist with creating and processing invoices
• Creating and distributing marketing materials to attract new tenants, advertising online
• Maintaining organized and updated resident files and records
• Daily review of incoming emails/voicemails/text messages and responding in a timely manner
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums
• Ability to cope with and defuse situations involving angry or difficult people
• General Office functions, like phones, mailings, filing, copying and scanning
• Must be able to handle clients on the phone, in office, and be able to work with a myriad of different personalities
• Other duties as assigned

Knowledge, Skills & Abilities

• Highly organized and task oriented
• Capable to handle unique/different requests each day
• Innovative and able to implement efficient systems
• Bring new ideas and suggestions to the group
• Learning based both independently and in a team environment
• Ability to handle sensitive information in a confidential manner
• Ability to assess, prioritize and act quickly
• Proficient in using email/instant messenger/texting to professional communicate
• Proficient in Google Suite, Google Drive, Microsoft Office, Strong word and excel/spreadsheet skills
• Top Notch Communicator – both verbal and written.
• Works patiently and professionally with all residents and provides a high level of customer service.
• A Self-Starter with excellent organization skills, detailed orientated, problem-solving skills, ability to manage time efficiently, multitasking abilities and strong follow up.
• Reliable, punctual, trustworthy, and most importantly a sense of humor.
• Team player – we are a small company so we rely upon each other.

At Golden Sky Management, we are committed to a diverse, inclusive, and equitable workplace. We believe our diversity creates value for our employees, workplaces and town centers, and the communities we serve.

We strive to hire great people from diverse backgrounds, and we are stronger for it. We want our employees to thrive, feel valued and respected, and therefore encourage a culture of learning, acknowledging, and celebrating individual uniqueness. We are proud of our practices and the equal opportunity for employment and advancement we foster across the organization.

In support of our culture of belonging, Golden Sky Management welcomes qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy (including childbirth and pregnancy-related medical conditions), sex, gender expression or identity, sexual orientation, citizenship, or any other characteristic or class protected under federal, state, or local law.

Job Types: Full-time, Part-time

Pay: $14.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Muncie, IN 47302: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 1 year (Required)
• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person